AIRTEL DIGITAL TV
Worst Customer Service

Hello,

I have taken AIRTEL DIGITAL TV (biggest mistake I believe).

I have taken the Economy package (1750/- initially and 200/- per month).

I have paid 1750/- on 2nd may to the distributor and asked them to do the installation as soon as possible.

3rd May afternoon at around 1-30 PM AIRTEL engineer came and installed the equipments’.

After that i checked in the evening that i am not getting the channels. I called up AIRTEL DIGITAL TV customer care and they told me there are some technical issues and the problem will be resolved within 1 hour.

I waited for 1.5 hours and called up again when saw that the problem is not yet resolved.

They said 'Tomorrow morning you problem will be solved for sure'.

Next day morning i.e. 4th May evening i checked and saw there are no channels again.

I called up Customer care again. That person told me 'Your problem will be solved by tomorrow morning for sure.'

Nothing happened next day also.

I asked them to raise a service request on my behalf. That person said he is not able to raise a service request as there is some problem in server.

I called up 3 times on 6th May. First time they said it will be solved within 1 hour. 2nd time they said within 30 mins it will be resolved. Third time they said it will be solved by tomorrow morning for sure.

Nothing happened next day morning also. I called up again and they said it will be solved by next day evening 5-30 PM (8th May). Nothing happened.

I called up customer care again they said it will be solved next day by 5-30 PM. Means 9th May.

One of there so called engineer called me at around 4 PM. He came to my home with his so called assistant. That so called engineer again called up someone and said that my STB is not functional.

By that time he got one more call from another customer.

He told me that he will be back within 30 mins and left my home at around 5 PM. All these happened on 9th May.

Today its 10th May. Till now that so called engineer's 30 mins are not over.

"Now I feel, choosing AIRTEL DTH is the biggest mistake I have done.

These AIRTEL people don’t know anything once they get the money. "Customer can go to hell. We have the money now" - that’s what is there thinking i believe.

I am really feeling I have been harassed by these AIRTEL people.

Not sure how can they still be there in the market. They are the worst DTH provider i have ever seen."

-Avijit

Company: AIRTEL DIGITAL TV
Country: India
State: Karnataka
City: Bangalore

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