AIRTEL DIGITAL TV
SM2 Installation error because of airtel negligance

Customer Id# 3001057919

Here is sequence of activities

1. Few days back i request for Movies Now. CC people tell me to change dish position.

2. Airtel guy comes and we decide not to shift the dish as it is not possible.

3. 2 days later i get a call where they cancel my movies now request

4. Today afternoon my airtel TV is disconnected with only a error flashing on screen as

"There was an error during installation... Error code SM2"

5. I asked CC and they told that i have been migrated to new satellite. God knows why. But they tell me i will get all channels WITHOUT changing dish antenna position. I think he was bluffing.

6. He says that i need to keep my STB ON for 30 min. I do it (for an hour) but no resolution.

7. Still no resolution and no response from airtel presence.

I need resolution asap

Company: AIRTEL DIGITAL TV
Country: India

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