Airtel DTH
Pathetic Service, worse customer care

Customer Id: 300162544

I have activated ESPN and star sports package around 10 days ago, im unsure what happend picture has not been telecasted and showing as error code4 (As if it has not been activated). Initially i checked up with customer care, he taken up as a complaint and no body had called me but with in 24 hrs i got an SMS stating that my problem has been resolved (May be for complying their KPIs). I have called customer care executives more than 20 times, every time i need to explain him from scratch. Idiotic inapproriate answers were being heard from them. Untrained executives could not even understand the problem.

Im unsure to comment the vialibilty of running the DTH operations. My daily rentals were being deducted and no one is responsible for correcting the problem. Its so frustrating and gives a mental agony by choosing a wrong service provider. When ever you call them, they simply say either technical problem or server down (Might be trained well in delivering these two words).

Airtel escalation department is almost non existent, Customer service executive fwd the call to escalation dept (So called) but will hang up after considerable time. I request Airtel to stop giving false promises and try to improve the quality of customer service.

regards,

CB

PS: I request the concerned to kindly review my conversation with customer care executives to understand the level of customer care service.

Company: Airtel DTH
Country: India
State: Karnataka

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