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Customer care threatening me

I am sandeep Verma, using BSNL pre-paid SIM ..my number is 9415082400. today i tried to contact the BSNL customer care on 9400024365. i was connected to one rude attendant, .. i told him problem regarding GPRS .. he kept on hold for 15 minutes or so, . and then coming back on call he said "AAP ...