On 16 July My wife and I signed our home loan contract with terms of 8% for the first year and 9.5% for the next 2 years fixed. Then followed by a floating rate.
However in the statement I received last month, since 31 July my rate has been changed from 8% to 10% and continues to vary in the range of 10% (floating rate) going as high as 10.75%.
Repeated calls to our sales person who serviced our loan has not helped. Instead she keeps pushing us to various branches with nobody who can hadle our complaint. I am extremely disappointed by this unethical manner in which I have been cheated on the interest rate and the extremely poor service being met out to us. There is absolutely nobody we can approach who will solve our problem.
Hemin Bharucha
Mumbai
Loan account no. 30821309342
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