HDFC ERGO ( Medical Insurance)
Delaying in claim process

Dear Sir /Ma'am,

I have a family Medical insurance policy (No.50537606) of HDFC ERGO General Insurance Co. Ltd. and I have applied for the claim of my son's (Darshil Upadhyay - age 21 months) hospitalization due to an accident of Scorpion sting. I intimated the insurance company through intimation id No. 8412 after two days of the accident. Then I filled the claim form and send all the original documents asked by the company's customer care and mentioned in the claim form through the courier to given address as below-

Family Health Plan (TPA) Ltd.; Srinilaya -Cyber spazio, suite# 101, 102, 109, 110, Ground floor, Road No. 2, Banjara Hills, Hyderabad - 500034 (INDIA).

Now they are delaying the process unnecessarily and demanding for irrelevant documents like clarification by the Doctor for giving Insulin injection on the hospitals letter head and hospitals bill paid receipt though I have submitted it earlier.

Now I don't know what should I do? Should I forget the claim and not purchace any Insurance policy in future? Please help me.

How should I go to the Consumer court, please tell me.

Thanking you

Dheeraj Kumar Upadhyay

The Sanskaar Valley School

Chandanpura

Bhopal - 462016

Mb. 09977001750

Email: [email protected]