Hi!
The Ford dealer of Udaipur can be given the title of worst ford dealer. I bought a fully loaded Ford Endeavour 4x4 Automatic last year Feb and from the second month the problem started.
First it was the suspension which started making sound like a trust and the music system... which keep itself resetting & shutting off. If it reset then you again have to do all setting again and if it shuts off all you can do is send it to service center. If you send to service center they will keep the vehicle for 4-5 days and will inform you that everything all fine. You bring back vehicle again in 10-15 days same problem.
The vehicle service history is full of same problems again and again and NO solution.
The latest is, my vehicle met with a small accident and side type cladding got damaged. They told me to get it done in 1 day. After 1.5 week they tell its done but your music system will take another 10 days and I thought it's ok. Due to some work commitment I was not able to pick the vehicle. The service manager keep calling me from last 4 days that your vehicle is ready and please pick up. Today I went to pick vehicle and saw the tyre cladding was not changed. They just totally forgot to do it. The vehicle was with them for 2 weeks and was send to rectify this only and after 2 weeks they say 'sorry we forgot' and the best of all they will take another 10 days to get my music system.
Hell with ford & their service network.
Thanks,
Madhukar Dubey
Fusion Outsourcing
H-21, IT Park,
MIA Extension,
Udaipur, Rajasthan 313002
[email protected]/ 919928044667
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