&&&- Forwarded message &&&-
From: sourabh patni
Date: Tue, Nov 16 at 3:42 PM
Subject: Re: Reply From Ford India - 9955822
To: "President s desk, From (.)"
Cc: [email protected]
Respected sir/madam,
I am continously contacting you to look over my complaint, every day I
make calls on your toll free numers, and even mailed you many times,
but their is no response from your side. this is my sixth mail to ford
and I had called more than 5 times. Every day when I make call to you,
your company representative give assurance to me that they will look
over my complaint and will call back to me.
but their is no response from their side... Either ford has no
interest in solving customer problems or they have so many complaints,
ford didnt get time.
I think ford company had no time to look over the customer complaint,
i regret to inform you that none of the promises, mentioned in your
SERVICE PLEDGE are being adhered to by your team, atleast not at
vinayaka Ford, Indore. I have nothing personal against Ford nor
Vinayaka.
Ford, i hate myself for having wasted last 6 days to you coz i know
you wont be able to do much in this mater, however i DREAD sending
this vehicle back to vinayaka Ford. I dont think that i will be using
my remaining few services as a part of the deal thanks to this
experience of mine with Vinayaka Ford & Ford Motors.
But honestly when i read this service pledge of yours today i felt
that it was a big sham and decided to waste my 30 mins to bring this
out to your notice.
On 11/15/10, President s desk, From (.) wrote:
>
> Dear Mr. Sourabh Patni,
>
> Thank you for contacting Ford India. We are in receipt of your mail
> addressed to our Managing Director regarding your vehicle bearing the
> registration number MP09CE7902. We have noted down the contents of your
> mail and have taken up the issue with the dealership concerned.
>
> We would revert back to you after we receive relevant information from
> our dealership. Your concern number is 9955822
> Assuring you of our best services and continuous support at all times.
>
> Thanks & Regards,
> Elizabeth
> Customer Relations
> Ford India Pvt Ltd.
>
>
> &--Original Message&--
> From: sourabh patni [mailto: [email protected]]
> Sent: Friday, November 12 10:48 PM
> To: President s desk, From (.)
> Cc: Customer, Care (.)
> Subject: Fwd: An extremely dissatisfied Ford Fiesta Owner... this is my
> 5th mail to ford
>
> &&&- Forwarded message &&&-
> From: sourabh patni
> Date: Fri, 12 Nov 22:46:21 0530
> Subject: An extremely dissatisfied Ford Fiesta Owner
> To: [email protected]
>
> I had requested you regarding my problem on your Toll free number
> (10/11/10), your representative promised me to look into the issue and
> told me to get back to me after talking to dealer to get to me to
> with solution in next 24hrs. But I would like to report pathetic
> service of Ford India is here...
>
> also plz plz for god`s sake update ur call center profile. 99% of the
> time that i am trying to reach it past 2 days via phone it was found
> to... be busy and forwarded on some line which again was overfilled to
> record any complaints and then to an attendant who never answered.
> Now I am thinking whether I have actually made a mistake by purchasing
> a Ford car by going against the advice of my family and friends. I
> have not spent 8 lacs on the Ford hatch to live with bulging out
> tyres.
>
> Ford still seems miles behind service standards set by other Car
> companies in India.
> Keep On going FORD... no replies no support.
> Great way of reducing costs and relatively making good savings
>
> An extremely dissatisfied Ford Fiesta Owner
>
>
>
> &&&- Forwarded message &&&-
> From: sourabh patni
> Date: Fri, 12 Nov 21:38:10 0530
> Subject: Replcement of tyre
> To: [email protected]
>
> Respected Sir/Madam,
>
> I had purchased ford fiesta from Vinayaka ford, Indore (M.P.) dated
> 2nd Nov on name Mr. Prem Patni Vehicle No. M.P 09 CE 7902
> At the time of purchasing dealer had created a lot of problem to us,
> Please do check your record.
> Now again we had encountered with the problem in the one of the five
> tyre, we have reported to the Service center on Monday to clear it.
> But one of the service man or Supervisor (Mr. Ratnish Nair) misbehaved
> us & didn t listened to our problem. and denied to cooperate with us,
> they told us this tyre is not the product of ford its your problem, go
> to tyre dealer. after a long conversation they get ready and deposited
> our tyre.
>
> .now i just want to inform you that within one year tyre is bulging
> out, and i want a replacement for that. Since within 6300 Km tyre are
> bulging out,
>
> Please response to my problem
>
> thanking you
> Sourabh Patni S/O Prem Patni
> Contact No. 982703 9907023008
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