My Car Make-Ford Ikon was not getting start and I called the Road Assistant Service (MyTVS Road Assistance Service) for which I'm a policy member to assist.
I called there help line No.1800 425 2002. On 27-Jan-10 and registered a complaint with
Reference No. TVSDEL01100058.
Car Registration Number: DL4C R 4449
Date of Incident: 27/01
Time: 09:42 PM
• The technician came to location to rectify the cause was not experienced and not having necessary tools to handle the fault.
• He checks and found that Car battery is week due to that car is not getting start.
• Car battery charged by him and started the car and the same time he removed the battery cable from the car and the red cable of battery was touched to some body part of car and make an electric shock. Due to this car stopped instantly.
• He was not having the knowledge of wiring of vehicle and he started R & D to find the electric shock area and after did R & D with many things found the some fuse was fused in Fuse assembly.
• He was not having the fuse to replace and no emergency light to work with so he started joint fuse with a electric cable and started putting cable joint fuse here and there in Vehicle Fuse assembly and tried to start vehicle but no luck and it again made an another electric shock due to R&D done by him and it burn-out the central locking device and the ECU unit of vehicle.
• I tried to stop him many times after seeing that he is not experienced and doing only R&D but the person said let me check, let me check.
• I stopped him after all this and as this was too much and I called the costumer care and asked for a experience person to send on place as this person is not able to handle the fault and also he waited too much of time in all this.
• Also I informed customer care person that this person made such an electric shock and it caused the fault in Central Locking device and fuse assembly and now even nothing working in my vehicle all are damage.
• The Complaint was registered at 09:42 PM on 27/01 and the first technician did his R&D without having knowledge of Product on which he is handling issue took time till 11:30 PM on same day and the next technician came to the place and took time till 01:00 AM next day in early morning on 28-Jan-10.
• I have to wait on road due to all this till 01:20 AM and the solution was nothing what I got the next technician also came without required tools and just found that these parts are got burnout due to R&D done by another technician and electric shock and nothing can be done just will remove all these in morning and will try to start the vehicle in morning with bypassing all those thing from the wiring.
• He came in morning on 28-Jan-10 at near about 08:30 AM and shown me the parts got burnout due to last night incident and removed all that.
• This time also he came without fuse to replace with faulty one and made some changes in vehicle wiring after removed burnout parts and made temporary arrangement for faulty fuse with jointing them with wire and started my vehicle.
• I noticed that time that the speed of Engine (RPM) is automatically getting high and down. I asked d him about this and he said this was happen due to that entire incident and will be normal after some time.
• I took my vehicle to Ford Service Center and they have found that (ECU, PCM) of the vehicle got damaged and this is the cause of engine speed issue and the y are not able to repair it after made scan for fault finding and need to be replaced.
• I have informed all this to MyTvs Customer Care person also update all those thing in there call sheet but no use of all this as I got a call back from there Delhi Center and the reply of this from them was “I sorry for all this and will take care of this not be repeated again”
• I am totally frustrated with the thing done by there hand and the wastage of my time.
• I want my vehicle to be repaired with required parts in authorize service center of Ford as again I cannot truest on these people of My Tvs Road Assistance service.
I am requesting for a proper action to be initiated under consumer protection act with reference of my request.and all expenses of repairing with a charge of time wastage to be claimed from the MyTvs Road Assistance Service providing company--
There Address on Website "www.mytvs.in" is.
Registered Office
T V Sundram Iyengar & sons Limited
7 B West veli Street
Madurai
Pincode 625001
Landline : 0452 4356400
Chennai Office
MyTVS
T V Sundram Iyengar & sons Limited
New NO.58, Eldams Road, Teynampet
Chennai
Pincode 600018
Landline:044 66793222
Thanks and Regards
Rajesh Kumar Jangra
9958131602
E-mail:[email protected]
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