I wish I could address this mail to Mr. Ambani and apprise him of the gross cheating which I faced at the Reliance Digital Store in Ambience Mall on 15th November.
I was looking for a tablet for my daughters at the store and picked up Micromax 7" Funbook worth Rs.6, 499 (Rupees Six Thousand Four Hundred Ninety Nine), while making the payment I enquired about the cash back scheme (assured 5%-100% cashback scheme). I was told that if my bill is more than Rs.7, 000, I am eligible to get the assured cash back. On a request to the customer care, they agreed to change my tablet and I baught a tablet worth Rs.7, 249/-, a Micromax 7" Funbook Talk. After settling my invoice, I again went back to one of the sale representatives to help me SMS the invoce details to get the cash back offer.
The sale representative took my invoice and helped SMSing the invoice no. 0028, invoice amount Rs.7, 249/- to 8082222225. Immediately we received a congratulatory SMS from RDRLTD congratulating that we have won 100% cash back. The sales representative congratulated and in midst of the festive we as family were very happy. We were told that to avail the offer we have to come back to Reliance Digital store between Dec 1 to Dec 31 and make purchases worth 3 times our invoice value to avail cash back and also we have to retain the SMS receieved along with the original invoice.
We were asked to wait for some time. After some time another sale represntative (Mr. Aniket Kumar) walked upto me and informed that sorry Sir, you are not eligible for the cash back. First, I was told that to avail the cash back, I had to buy at least 2 products, then I was told that the cash back offer is not available on the Micromax products. And all this information came only after we had made purchases, settled our bill and were told to SMS to avail the cash back offer.
I not only feel cheated but greatly humiliated. It was more to console my young daughters to whom I just could not explain the unethical behaviour of the store officials.
Well, I think the communication is just very clear that the hundreds of posters displayed in the store trying to entice customers of 'UNLIMITED HAPPINESS ASSURED'. It should have read UNLIMITED UNHAPPINESS ASSURED.
Please convey to Mr. Ambani that you are not capable enough to keep the promises you yourself make to customers. Highly Disgusting and Unprofessional Business Ethics. Sorry to say that you lost yet another customer for life time (it might not matter to you, given your size).
Thanks for adding sparkles to my festive season, hope the money you saved by cheating helps you employ more honest and forthcoming store officials.
Sanjay Gupta
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