As an adult and single mother, I decided to go back to college last Fall 2008. I had a difficult time in my math class, so I signed up for, what seemed to be a great tutoring website. This started in September. I soon also signed my daughter up. In Dec. I canceled both of our accounts, because tutoring was no longer needed. In Jan. tutorvista.com called me asking why I hadn't used their services recently- I checked my bank account, and they had never canceled either of my accounts, so they said they would refund my money for Jan... that never happened. I assumed (I will never assume again with any company!) that the accounts were permanently closed.
In the second week of April I went to purchase some things at a local store- my debit card was denied and when I went to my bank, I was over $600 in debt- all because tutorvista had been taking out $99.99/mo for 2 accounts since Dec. Yes, that's right, they had never closed my accounts, thus my bank charged my all kinds of fees for being under. I called tutorvista and spoke with a man named, Raj. He stated over and over again that they have a "strict, no-refund policy." When I got home, I went to their internet chat, and received the same answer. I kept asking to speak to someone in charge, and they said- no matter when I called or was chatting with them on the internet- that THEY were the only ones I could talk to. They refused to give me any of my money back. So, I filed a fraud charge against them with my bank. I also contacted the BBB and filed a complaint about them there. I still don't know if my bank will grant me the $400 back.
Coincidentally, tutorvista called me today telling me they would give me $200- I said NO. I wanted my $400 back, so when I told them I'd filed with the BBB and fraud charges with my bank, the man on the phone stated that he would send my my reimbursement of $400 and an email. Nope, that didn't happen. Instead, they claimed minutes later they were only giving me $325, because $75 of that was because I put in a fraud charge with my bank and a stop-payment request. I have again said NO to $325.
Unfortunately, I have no money for a lawyer, and during school this semester, they outed me over $600 (including bank charges). I wish I had seen these "rip-off-report" letters last Sept- it would have saved me money, time, and a lot of headaches. I know they are from another country and they can be a little more difficult to understand, but twice they "hung up" on me on our chats on the internet when I was trying to get my money back. Please, if this company has screwed you, let the Better Business Bureau (BBB) know about your case, as well. We all want our money back. They are frauds, and not only that, they couldn't help me with many of my math problems! Keep all emails, dates they contact you, with times and names... I wish I'd started collecting this info. a lot sooner. DO NOT use this service... it's a scam!
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