Dear Sir,
I have emailed my first complaint on 3rd of June which as under:
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
O/o CGMT,
Telephone Bhavan,
Near Navrangpura Telephone Exchange,
C.G. Road,
Ahmedabad-380006
Dear Sir,
Sub: 079-27439453
The above broadband connection is erratic since last three weeks and I have put up complaints several times but no one is able to guide me properly.
Can you direct me to the correct person please?
Best,
Rajeiv.
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On 14th of September I sent following email:
O/o CGMT,
Telephone Bhavan,
Near Navrangpura Telephone Exchange,
C.G. Road,
Ahmedabad-380006
Dear Sir,
Subject: 079-27439453
I am penning this note after being convinced that your department does not have competitive staff which can handle complaint to customer’s satisfaction.
I have given up all the hope and therefore passing on all my communication to the local newspapers.
Thanks and regards.
Rajeiv
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%__
I am still dissatisfied with the performance of the braodband services.
The problem:
The internet gets connected and disconnected. For your information I am submitting the ping report:
This is the ping report of today morning at 8:16 am – the first 10 minutes after switching on the internet.
Reply from 209.131.36.158: bytes=32 time=665ms TTL=54
Reply from 209.131.36.158: bytes=32 time=303ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=303ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=339ms TTL=50
Reply from 209.131.36.158: bytes=32 time=340ms TTL=49
Reply from 209.131.36.158: bytes=32 time=339ms TTL=50
Reply from 209.131.36.158: bytes=32 time=340ms TTL=49
Reply from 209.131.36.158: bytes=32 time=339ms TTL=49
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=350ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=343ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=49
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=343ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=48
Reply from 209.131.36.158: bytes=32 time=342ms TTL=48
Reply from 209.131.36.158: bytes=32 time=342ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=48
Reply from 209.131.36.158: bytes=32 time=342ms TTL=49
Reply from 209.131.36.158: bytes=32 time=341ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=48
Reply from 209.131.36.158: bytes=32 time=343ms TTL=49
Reply from 209.131.36.158: bytes=32 time=343ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=48
Reply from 209.131.36.158: bytes=32 time=342ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=48
Reply from 209.131.36.158: bytes=32 time=341ms TTL=49
Reply from 209.131.36.158: bytes=32 time=342ms TTL=49
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Request timed out.
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
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Request timed out.
Reply from 209.131.36.158: bytes=32 time=308ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=54
Reply from 209.131.36.158: bytes=32 time=308ms TTL=55
Reply from 209.131.36.158: bytes=32 time=310ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=310ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=311ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=54
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Reply from 209.131.36.158: bytes=32 time=309ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 209.131.36.158: bytes=32 time=546ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=306ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=303ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Request timed out.
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=54
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=305ms TTL=55
Reply from 209.131.36.158: bytes=32 time=304ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
I am sure I will receive proper service to resolve the issue. I have also put up the complaint to public grievance cell Government of India, Department of telecommunication and the complaint Registration No. DOTEL/E/01937.
Thanks and regards.
Rajeiv
079-27439453
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