Ifb washing machines
Not providing protector powde

I've order protector powder dt. march 4th.they told that it will be delivered within 48 hrs.but with daily reminder also has not been able to delivered the powder. powder is important as it has to be mixed with regular detergent to avoid descaling etc. i've it's expensive model which costs me around 20k bugs.it has been purchased on july 05.since i ordered only powder, do not have any complaint so they are not interested in coming just to give powder, as they 'll not be paid any labour charges. they said they do not have any outlet from where i can buy these. i'm in a great mess.pls. help me