From:
R.Prabakar,
27, 1st Cross Street,
Natesan Nagar,
Pondicherry.
To:
The Chief Executive,
IFB Industries Limited,
Calcutta.
Sir / Madame,
SUB: Repeated Failure of Washing Machine – Compensation – Reg
REF: WE SENORITA DX SR.NO WT SENDX B 027215
Date of Purchase: 29.12.2008
Please refer the enclosed letter dated April 12 & October 2. Our pathetic experience keeps continuing till date. Is this the punishment every IFB user suffering worldwide? Same sort of severe vibrations with heavy metallic hitting sound started on 19/02 & washing stopped in between. Needless to say balance washing was completed manually.
Complaint to rectify the problem was made at Pondicherry office to Mr. Vinoth (Ph. No: 9789825175) on 21/02 & he directed us to Chennai (Ph No: 18604255678) & we were given the Complaint No: 5198263. Following this a Mechanic came on 22/02 & after checking the washing machine he complained that a shock absorbing spare part failed & the same to be replaced. Then there was no response from IFB service side as usual. We called Pondicherry and Chennai office on 28/02 & we were told the old Complaint Number is closed & received a new Complaint No: 5993049. My question here is without rectifying the problem, on what basis old complaint number: 5198263 were closed?
With the new Complaint No: 5993049, we called Ph:0413-2246522 & one by name Ms. Saranya attended on behalf of IFB. She deputed a Technician on 02/03 with the spare part to replace the failed. The Technician told us that the spare part is chargeable but whereas our Warrantee card says that we are covered from 29/12 to 28/12. The technician directed us to the stock office (Ph: 0413-2245443, Mr. Dinesh) and he confirmed 4 Years warrantee for our machine and he instructed the Technician to change the failed part at free of cost. But the Technician refused him and he told that he will come back after taking instructions from his office and left without attending the machine. From that time till date we are regularly calling the Pondicherry & Chennai office but nothing seen in action. Since 19/02 our washing machine is not working & we are manually washing. My mother stated developing severe allergy in her hands & we are incurring huge expenses to get Dermatologist Consultation & Medicines. I and my family members had suffered enough because of frequent failure of your machine. Due to repeated failure of the washing machine we have been now forced to employ a washing maid who is unnecessarily costing us extra. Many a times we were not able to get our soiled dress and linen done on time. We at home are now suffering severe mental and cost pressure because of repeated failure of the washing machine.
This clearly shows how your organization is unorganized and least bothered for its client’s pain & pressure. With these we lost our peace of mind and hopes we had on IFB Washing Machines. We are totally frustrated with the performance of your machine and we seek for suitable compensation at the earliest. We do not intend to continue with the same machine and so please make suitable compensations accordingly.
I’ve identified few more IFB washing machine users experiencing the same or more problems. We have planned to conduct a Press Meet & Press Release on 30/03 to expose our bad experiences & problems encountered with IFB Washing Machine & the worst after sales service.
Yours truly,
R.PRABAKAR.
Executive Director, Hotel MASS Pvt Ltd., Pondicherry,
Hon. Secretary, Hotels Association of Pondicherry,
Executive Committee Member, South India Hotels & Restaurants Association,
Member, Federation of Hotels & Restaurants Association of India.
91 94422 40111
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