I am supposed to have a 3-year AppleCare extended warranty on my MacBook laptop made by Apple. This is needed as the hard drive has crashed and needs to be replaced. However, for the past one month Ample Technologies in Bangalore has been giving me the run-around and refusing to service my equipment. At times they insist that I have to bring the laptop to them, and at others that they will supply a new drive and it is my job to put it in the machine. A significant problem is that they have no one available on the phone who speaks passable English or Hindi.
And oh, by the way, I have also given up in frustration after calling Ample many times about getting an upgrade to Mac OS X 10.5. They refuse to send me a quote.
By the way, having lived in the U.S. and having had similar problems there, I know how AppleCare support is supposed to work -- the company arranges for your equipment to be shipped to their support location at *their* cost, and arranges all necessary repairs. Here in Bangalore I'm paying the same amount but for zero service. Someone should tell Apple.
Summary: STAY AWAY FROM AMPLE TECHNOLOGIES -- THEY ARE FRAUDS.
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