i am an officer in state bank of india, lucknow. im using prepaid bsnl mobile services for the past >8 years. although costs of services are low here but i have faced situations where without my knowledge and permission bsnl has deducted charges for some services which i had not activated like utsav pack, caller tunes.
this time also bsnl has deducted rs.42/- twice, in may 2012 and in june 2012 for activating bsnl instrumental caller tune in my number-9451245585. though i have activated caller tune"raabta" from movie agent vinod, and i dont have any problem in paying for the same. but soon after i got an sms for deduction of charges for my "raabta" tune, i got another msg from bsnl tune that "bsnl instrumental tune" is activated in ur number and charges will be deducted. soon the charges were deducted and in the following month in june also my charges got deducted on 11/06/2012.
i request you to refund my wrongly deducted charges of rs. 42 *2 = 84/-