TELEPHONE NUMBER - 04762865104, THIS PHONE IS DEAD FOR MORE THAN 2 MONTHS, COMPLAINT REGISTERED SEVERAL TIMES
1STLEVEL - REGISTERED COMPLAINT AT 198 SEVERAL TIMES
2ND LEVEL - CALLLED MANAPALLY EXCHANGE ON TELEPHONE NUMBER 2862000 AND HEY AGREED TO SEND FILED ENGGINEERS, BUT NOTHING HAPPNED
3RD LEVEL - PERSONALLY WENT TO KARUNAGAPALLY AREA MANAGER AND COMPLAITED - NOTHING HAPPENED
4TH LEVEL - MAIL SEND TO CHIEF GENERAL MANAGER KERALA CIRCLE AND CC TO KOLLAM GM - NOTHING HAPPNED
TODAY I CALLED MANAPALLY EXCHANGE TO KNOW THE REASON FOR NON RESOLUTION - THEY TOLD ME THEY HAVE NO STAFF TO RECIFY THE COMPLAINT AND TO CALL SUB DIVISIONAL OFFICER OCHIRA
IS IT A PROPER WAY FOR RESONCE FROM INDIA'S NO 1 SERVICE PROVIDER?
IS THEIR ANY FURTHER ESCALATION MATRIX AVAILABLE FOR A CUSTOMER TO RECTIFY HIS TELEPHONE COMPLAINT??
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