Res. Sir,
I m Vishal Pathak from Surat. My no is 8460720868. I have recharged Rs.100/- on 18/04. My Transaction ID is 100000599844762 In that, i have received bal of Rs.88/-, at that it was told that i will get remaining bal of Rs.12/- within 24 hrs but still i haven't received it.
I called to Customer Care on 23/04 at that time Customer Care Exe.
Mr. JATIN in Received my Call & he raised my Complain & gave me my complain no
PRRG09423648 & he told me that my complain will be resolved in 24 hrs. When i
received SMS of Complain No Time was written off 12 Hrs. His way of talking to
customer was not proper as it should be & he was trying to complete call as soon as
early. When i asked for superior, he told me that not a single superior is available & .
superior will be available in office hrs (10-7). On the second day i called to customer
care in office hrs & same thing happened. it was told by Cus. Care Executive
that not a single superior is yet come to office & there timings of come to
office are not fixed. She told me that your complain will be resolved till tonight 08 PM.
On the same day, i wait for reply.
Again I called to Customer Care on 25/04. Customer Care Executive
transfer the call to TRAINER Mr. Hemant, he told me that your complain is still
opened & not closed. When i asked for the resolution, he told me that this problem is
from BACKEND so they know when it will be solved but didnt told me fix time. When i
asked for that Head of T24. He told me TINA GUPTA. He gave me her no
9033000121 but it is actually NODAL OFFICER's no. He told me that their head office
is at JAMSEDPUR.
Not a single executive didnt know about the head office address & where it is
located. I called to Nodal Officer on 25/04 12-15 times, ring was going on but
call was not received by nodal officer.
If this thing should be done by co, why they are designated at their post. I want
to know that when it will be resolved.
Your's Sincerelly,
Vishal Pathak
(8460720868)
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