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Complaint / review / scam report
Airtel
Fraud

I had received the call from airtel from number 8130109994 regarding this issue on 23, 2012 4:58 PM and was told these are the charges for Bill Plan change.When I gave him the number and bill plan of my colleagues who also have placed similar request and have not being charged one time charges.PHONE GOT DISCONNECTED. Later in the day someone called Saraswati called me up and said these are the charges transferred from your old account number.I am not sure Who was telling the truth.I haven't received any itemized/Detail bill for this amount to verify.I want the complete bill for past two months to verify the details.

And the reason for : why the first person said me this is activation charge.

Regards

Nipun

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From: nodalofficer.del@in.airtel.com [mailto:nodalofficer.del@in.airtel.com]

Sent: Monday, April 23, 2012 5:23 PM

To: Nipun Sharma

Subject: Re: [|BAL|Qrc12004120804288807612|]

Dear Nipun,

Ref: Email dated 20 April 2012, expressing your concern regarding the billing discrepancy for your airtel mobile number 9818148868.

We wish to inform you that the amount of Rs.287.51/- has been transferred from your old account number 102-100615854 on 26 March 2012.

Hence the charges are valid and we regret the infeasibility to provide you any reversal for the same.

Warm Regards Mohammad Kamran Nodal Office bharti airtel limited

&&&Original Message&&&-

From: nipun@cadence.com

To: nodalofficer.del@in.airtel.com

Cc: nodalofficer.del@airtel.in

Sent: 20/04/2012 08:44:21 AM

Subject: RE: [|BAL|Qrc11604121404028750944|]

Why this onetime charges were levied in my bill. None of other employee who

had migrated the bill plan to corporate bill plan have been levied these

charges.

[IMAGE]

Regards

Nipun

From: Nipun Sharma

Sent: Wednesday, April 18, 2012 12:54 PM

To: '121@in.airtel.com'

Cc: 'nodalofficer.del@airtel.in'

Subject: RE: [|BAL|Qrc11604121404028750944|]

Hi,

I asked to change in my bill plan to AIRTEL SPECIAL 199 CUG and

specifically mention not to change GPRS data plan.

But my GPRS plan got changed without informing me. Why this is so? I don't

expect this unprofessional behavior from Airtel.

Regards

Nipun

From: 121@in.airtel.com [mailto:121@in.airtel.com]

Sent: Monday, April 16, 2012 7:17 PM

To: Nipun Sharma

Subject: [|BAL|Qrc11604121404028750944|]

Dear Nipun Sharma,

Ref: Email dated 16-04-2012, requesting for change of bill plan on your airtel

mobile number 9818148868.

Thank you for your mail to Bharti airtel. We are delighted to know of your

intent to avail our services and welcome the opportunity to assist you.

We understand that you have requested for change of bill plan from Super

Saver 249 CUG Plan to Airtel Special 199 CUG plan for your airtel mobile

number 9818148868.

We would like to inform you that your request has been registered with the

Service Request number43155989. You may quote this number for all further

queries with respect to your request. Our team will be contacting you on the

status of your request by 25-04-2012, 12:30 PM.

For your reference, the tariff for Airtel Special 199 CUG plan is attached.

You may also know the current bill plan details by sending an SMS with the

content as BP to 121 (Toll free).

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Waheeda Banu

Customer Care

Bharti Airtel Limited

&&&Original Message&&&-

From: nipun@cadence.com

To: 121@in.airtel.com

Cc:

Sent: 16/04/2012 02:55:34 PM

Subject: REGARDING CORPORATE PLAN - AIRTEL SPECIAL 199 CUG FOR MOBILE NO

9818148868

Hi,

Please change my bill plan to Airtel Special 199 CUG with 600 minutes free

talk time. I am working for Cadence Design Systems and this plan is being

offered to our corporate. But Don't Change my existing GPRS data plan

Which is 2GB for RS. 100

Regards,

Nipun
Author: nipuns


Offender: Airtel

Country: India   State: Delhi   City: South West Delhi

Category: Telecommunications

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