» » DHAVAL TOURS(THANE & BORIVALI) - UNORGANISED AND WORST SERVICE | #195672

Complaint / review / scam report
DHAVAL TOURS(THANE & BORIVALI)
UNORGANISED AND WORST SERVICE

Dear all,

Similarly we were also mentally harassed during the entire tour of ours.

We had booked the tours from Dhaval Tours (Thane Branch) and we had paid the amnt of RS.36000 in advance (full advance of the tour) shimla-manali.

Our problems started "before the beginning of our tour"

1. Our tour was going to start from 24 may, 2010., but we didn’t get the tickets in hand on time and tour was delayed by one day on 25 may, 2010(only after we called dhaval tours, we came to know about this situation, but no intimation from dhaval tours thane branch and borivali branch), we told them to cancel the tour but they denied to give the cash back.

2. Finally we started on 25 and reached Delhi on 26 may, 2010.

3. on 26 may 2010-After reaching Delhi we thought all the problems were over, but no this were just the beginning we were yet to suffer further, we reached Delhi at 8.30 am and from there one of the cab driver (Raju- 09871316721) picked us from Delhi station and took us to travelers office in Delhi, there after sitting in the car for 2 hours in the full afternoon, we came to know that mr.dhaval of dhaval tours had not yet paid any advance money to travelers office for various expenses of tour to (Mr.satendra-09990288002 traveler office head).so the cab d river was forced to stop at Delhi only, finally we called dhaval office (thane-borivali) to check that when we had paid the entire amount well in advance why were we asked to halt at Delhi. We were repeatedly being told that money was being transferred online, finally after waiting for 6 hours at Delhi, Mr.satendra from travelers office agreed that we may proceed for our tour. We almost wasted 300rs. On calling in dhavals office on 26 may 2010 for just a cab for tour.

4.on 28 may 2010- on being advised by the cab driver (Raju) we called up Mr.Rana of Victoria palace (Hotel in Manali) to check whether our booking for stay at their hotel was done by “DHAVAL TOURS” he told us that they had received a call for our booking but they were also not yet paid. He clearly told us to speak to Dhaval tours for the payment. We had to once again call Dhaval office for our booking at manali. We were said that the “money was being transferred online.” We told the same story to Mr. Rana (Victoria Palace) upon which he said that the if we can pay the hotel bill he shall let us check in.

Now doesn’t it sound funny that after paying Rs. 36000 WELL IN ADVANCE we were being asked to settle the hotel bill? Once again the calling series started from Dhaval tours Thane to Dhaval tours Borivali. Any every time we were being said that we shall get a call back from Dhaval tours. But if we can clearly recollect “WE DIDN’T GET ANY CALL FROM DHAVAL TOURS” it was as if we were at the mercy of DHAVAL TOURS because we had booked a tour from their office. Finally after reaching Victoria palace in manali we were not allowed to check in just because we had paid the tour amount in advance & dhaval tours had not paid the hotel. After calling dhaval office we were allowed to check in. Again we didn’t get any call from dhaval tours regarding the hotel booking.

5. 31.05.2010 – we were promised that we shall get the return ticket (Delhi – Mumbai) for 1st June, 2010 at our hotel in Chandigarh. Once again we had to call “ Dhaval Tours” for our return tickets, all the way from Chandigarh to Delhi, we wasted our almost Rs. 500 on calling to dhaval off(thane-borivali) for return tickets, but there were no response from any dhavals office. At last at night on 8.30pm in Chandigarh Miss.deepa gm of dhaval tours in very harsh words said us that they can’t provide us tickets for return to Mumbai, we were totally lost mentally that time, we again called them and plead them to give us a ticket to go back to Mumbai.

At last we want to say that we were trouble lot physical and mentally, it was lot of harassment and mental torture from dhaval tours (Thane and Borivali) (We say to all of the mumbaikars never to trust on the words of dhaval tours, and be in good trouble

Thane Dhaval branch (Miss Snehal, Miss Ashwini, Mr.nitin)

Borivali branch (Miss.Deepa, mr.vinod, mr.mahesh, mr.sachin, mr.rohit, mr.vaibhav, mr.vinayak) in short total staff of dhaval tours.
Author: ashish.satra


Offender: DHAVAL TOURS(THANE & BORIVALI)

Country: India   State: Maharashtra   City: Mumbai City

Category: Traveling & Tourism

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