First my complaint " Sent: Monday, July 16 5:59 PM"
To,
Manager
Customer Service ICICI
Sub:- Irritating marketing calls from your Tele callers.
I am Vipan Deep Singh Chowdhury, one of the customers with ICICI Banking section, Credit Card and Direct.com. I purchased a new connection with TATA INDICOM on Saturday 14th July and around 5pm in the evening the connection got active. And the worst part of the story is on Monday Noon at 12:18 pm I get a Marketing call from ICICI Personal Loan rep from 92502 19849.
My Account No:- 0087 0000 0035
Credit Card No:- 5100 0000 0000 0035
D Mat Account No:- 850 000 0060
Can u imagine it is not even 48hrs in complete that u people started giving marketing calls. So Sick Yaar, I get marketing calls on my other Airtel number 98700 00096 that is fine I understand you use it for business, but again it is not correct, But it is my mistake that I have used the number in my banking records with you people, but this brand new number never ever in service earlier, and a marketing call within 48hrs of activation.
Hardly 3-4 STD calls have been done so far, and no local call at all, so that no one can get this number at least for marketing purposes. But still a sick marketing call again. The number from which I got call is 92502 19849. I have formally launched a complaint with TATA INDICOM with a complaint number 78972569 on 07/16 at 12:59. If you can initiate an inquiry that is fine, I am still going to approach TRAI for a formal complaint against this. If you can respond in 48 hrs of this mail, I can still consider my decision.
Hope to read soon from you, before things go worse.
From A Irate Customer
Vipan Deep Singh Chowdhury
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Reply received on " Sent: Monday, July 16 5:59 PM "
Dear Sir,
Your name and contact number have been updated in DNC (16/07). TAT of 15 days required for dnc to get active.
Thanks & Regards,
DNCR Team
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Next again " Sat, 4 Aug 17:17:18 -0700 (PDT) " another mail sent reply still expected... Really don't know what they have to say this time...
To,
Manager
Customer Service ICICI
Sub:- Irritating marketing calls from your Tele callers.
After the E- Mail sent by me below, I soon got a call from you people assuring that I will not be getting any more call from your callers. That was really appreciated and expected from ICICI. The rep promised that ICICI needs 15 day as Turn Around Time for removing me from any of the calling lists (Banking, Credit Card, Loans, Insurance etc).
I said fine I can bear this inconvenience for another couple of days (15 days) and assured that after that no more calls. But I know that was a FALSE PROMISE/ COMMITMENT he is making. And after 15 day was over by 01 Aug soon I got another marketing call from your Personal Loan Dept. again, asking for my requirement in terms of Personal Loan. And that is sick again.
This time call was made from 011- 6469 8141 at my number 98700 00096 on 3rd Aug at 1.31pm. NOW DO YOU HAVE ANY THING TO SAY ...??? Any more Promises or Any more Commitments to be given ...???
Do you realize I soon started reducing my services with you people. Instantly I have have closed my D-Mat Account Services with ICICI Bank. And if this is not taken seriously then I do not mind closing my Banking & Credit Card services with you people. Do not think me as a helpless customer. Definition of Customer has changed now. It is you people who need us for your business, we are not at mercy of you people for services. There are many other Banking Institutes ready to offer better services Minus harassments. But I know that ICICI values customers and their problems, so
EXPECTING A REASONABLE ANSWER
I work in Night Shift with a leading BPO for US services. It means that is very important for me to sleep in the day time, when these sick Tele-marketing people call. If you check the time time difference between US and India you would find a difference of whooping 10.30 Hrs, means a core night shift for me. I am not asking any sympathy from your people as this is my job, but on the other hand I do not want any harassment from you people as this is your responsibility, as they use your brand when they call. Now that is why I have mentioned number they call from so that I have some base to talk about, because this is what you people need first to investigate the problem.
I will be waiting for your call before any formal complaint with concerned Authorities and ask for compensation and Breach in service (Do Not Disturb service) is made against you people. As you people you clearly this is against the guideline of Honorable Supreme Court. Please that this a Serious Warning.
(Reps do not Reply to this E- Mail, want a Responsible Senior Manager)
From
Vipan Deep Singh Chowdhury
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