Dear Bag It Today Team,
I am very unhappy with the service you guys have been providing us so far. I have ordered 3 products with you guys. Out of which two of the products were a sheer waste to me. For Order ID# 1003337975 for 399 (MTV Roadies Sun-glass). It is so loose to me that I can enter 2 more people to look from those sun glass. The quality of the product is pathetic. It is a total waste for me. I don't even have opened it twice to look at after the parcel came. None is at my home so that I can gift them as well. I have paid 399 for the same but with 0% satisfaction.
Order ID# 1003390463 for 21500 is a total wastage of goods you guys have provided to me. The representative who called me on behalf of your bag it today gave many false promises that the products would be very good and all the bull-shit. Not a single product (Samsung Camcorder, Philips Go gear and ZIA Diamonds) is appreciated. All are duplicates, third grade quality products. I have inquired about the diamonds in the market, none are ready to even look at it, forget about selling the same and getting my money back. All of them say these are fake ones. The Samsung Camcorder quality is so pathetic i cannot explain in words. The clarity of phone is far more better than your product. Hope you guys understand the pain YOUR customer is undergoing.
I am really frustrated with the pathetic service you guys provide. I am looking forward to get my money refunded ASAP, else I know how and what is the source to get my money back. Options I have with me is to go directly to Consumer Forum, Pune Times Newspaper, Escalate it to highest level this matter. I spoke to one of your representative. He has suggested me to return the product and money will be refunded it to my account. I just want to make sure that you guys give me in writing before i courier you your products. I come from a very small family background. Even i wanted to make money. When the representative told me about offer that I would be getting diamonds worth Rs. 60, 000 for just 21, 500, I was really delighted with the same. But you guys have screwed my happiness to the core.
As the money matters to you guys, so is for me as well. I would really appreciate if you guys without any hazels REFUND MY MONEY ASAP.
Hope to see a positive reply from you guys. I am making a note of the date and time and would see when the reply would come back to me. If you guys help me in getting my money refunded to me, then I would not take any further action to get a bad name for your product, else I can go to an extent of close your products with customer dis-satisfaction. This same email, if not replied to me ASAP, I would make it a point to send it to consumer forum to get my voice heard.
The matter is for Rs. 22000 in total. Please REFUND IT ASAP, once i return your goods. If I do not get any reply to my email, I am going to take this case even to court, I don't mind spending money for the same. But you guys must be punished for the wrong act you did with me or many other customers. Thank you for the pathetic service so far. Hope I am heard somewhere. Hope a good gentleman will be able to help me with my concern.
Kind Regards,
Madhu
9823204595
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