Sir,
During may I watched a T.V show on Total hair therapy costing Rs. 2490 Rs. 100 as courier charges hosted by Saumya alongwith Javed Habib. They offered free refill facility to first 100 people of total hair therapy for a year after every three months maximum of 4 times only for a year. They never disclosed on the TV show or on the Box containing hair therapy articles viz. Oil, Spa, Shampoo, Conditioner & Serum, which i purchased from them that free refill pack will only consist of only Shampoo & Conditioner. On the completion of first 3 months when I requisitioned my entitlement of first free refill facility of total hair therapy after depositing Rs. 298/- in the Axis Bank as desired, I was shocked to find the parcel containing only Shampoo & Conditioner. When I talked to their people on customer care, they said only these two things will be delivered free for a year. I told them most material things missing are Oil, Spa & serum & without these the purpose of total hair therapy is defeated and from where I can get these from. They replied for these, you will have to place an fresh order for total hair therapy costing Rs. 3990/-. Sir, when I told them what is the benefit of giving me your only free shampoo & conditioner because on placing fresh order of total hair therapy, these things will be doubled and on the other you say that your products are expired after 3 months. Sir, I felt cheated & frustrated. They have no answer and tossing my phone call to their one executive or the other and finanlly they have disconnected my phone call unilaterally. I think they are not transparent and of international standard as they claim.
Anil Sharma
Regd. No. 020617079
Mobile: 9818628578
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