Dear Sir/Madam,
On 26 Sep at 16:30 Pm, I, Mrs Pampa Chattopadhyay along with my husband Mr Argha Chattopadhyay went to‘Jawed Habib, Hair and Beauty Spa Salon’ at Ho-Chi Minh Sarani, Kolkata-71 (Tele no – 033-22826744/6317) for my hair dressing. I went to avail the service against a gift voucher which we received from ‘The Telegraph’ news paper ‘The Solitaire Platinum’ membership (Member ship card no – 2761613)(Card scan copy as attached). The gift voucher was of value Rs. 500/-.
While seating on the hair dressing chair before starting the hair dressing service I asked to the concerned staff of the salon Ms Gitaregarding the charge of service and I told her that I would not spend more than Rs. 500/- (as I had the gift voucher of Rs 500/-). She confirmed me repeatedly that the service will be provided within Rs 500/- only. However, after the finishing the service when I went to billing counter a bill of Rs. 5000/- with Rs 500/- discount was handed over to me. I denied to pay the same by saying that initially I was informed that the service charge would be Rs.500/-. But the many staffs of the salon accumulated together and started abusing me and my husband in slang language. Finley by threatening us in horrible manner they compelled my husband to pay the bill (Bill no - 2654 dtd 26/9/10).
In view of the above I am requesting you that a strict action should be taken against the authorities of ‘Jawed Habib’ salon for cheating a customer specially a woman customer in the above-mentioned manner. My husband is an Ex-Indian Air Force officer and presently a Service Manager of a well-reputed company. We went through many places of our country but never faced like this situation. I never expected like this treatment in my hometown. This salon is a shame for Kolkata.
Further, I like to request ‘The Telegraph’ authority not to give a gift voucher of such a salon/service where people will be cheated in the manner by which I was cheated.
Thanking you & looking forward for your action,
Yours faithfully,
Pampa Chattopadhyay
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