Hi,
Had recently purchased a Dimond Ring from Shoppers STop (Sparkles Diamond Counter) Inderapuram, Ghaziabad and before Purchase was not informed the terms and conditions. I have written to poddar diamonds as under but they refuse to reply. Also have regularly called them and finally after 10 days of phone calls i have received their general terms and no reply to my questions. I do have a vedio where the sales man has confimed that he didnot inform us with the terms. I would need your help for the refund as there terms are not suitable to me. Also we have not taken posession of the product. Emails as under.
Gaurav Wakua
Subject: Re: Fwd: : Cash Memo No 7449 dated 07.01.2011 (Goods have not been received by us) From: [email protected] Mon, 24 Jan 19:09:02 To: "Sameer" and others Cc: Bcc:
Dear Sameer,
I am looking for a answer to my below email and not your terms and conditions which were never given to be while paying cash to you. I am sure you can read the questions raised. Looking forward to a reply to my questions. Also since you are in business from 1994 you should know how essential is it to inform the customer about your terms and conditions before the purchase. The reply you have given me today is not the queries i raised and is also given in general and that too after a week of regularly calling your company who are not willing to give a answer in a email and are sure to argue over the phone. I WOULD NEED A WRITTEN REPLY.
Gaurav Walia
9899022201
On Mon, 24 Jan 15:29:57 0530 "Sameer" wrote
>
Dear Sir,
We are into retail business since 1994 and we have been honouring all our commitments.
Wehave 70% buyback on the net amount paid by the customer and 100% exchange subject to 30% upgrade on the net amount paid by the customer.
In case you want a refund you will be entitled to the above mentioned policies.
Thanks & Regards,
>Sameer Loyalka
>SPARKLES
>022-42125678
>022-23622228
>Find great jewllery deals on http://www.sparklesindia.com
&--Original Message&--
>From: Baneen R Jafri [mailto: [email protected]]
>Sent: Monday, January 24 11:42 AM
>To: [email protected]
>Subject: Fwd: Cash Memo No 7449 dated 07.01.2011 (Goods have not been received by us)
>
>
Baneen Jafri
>(National Operations Manager)
>34/35, Ranchhod Buld,
>55, j.s.s. Road,
>Opera House,
>Tel-022-42125678
>Mob-9930068267
&--Original Message&--
>From: [email protected] [mailto: [email protected]]
>Sent: Friday, January 21 05:43 PM
>To: 'sameer ', 'baneen ', 'sparkles '
>Subject: Fw: Cash Memo No 7449 dated 07.01.2011 (Goods have not been received by us)
>
>Hi,
>
>I am still waiting for a reply on this though this is my second reminder. Also if i donot get a reply by sunday 23rd Jan i will presume you are not interested in solving this issue and will take a legal cource of action.
>
>Gaurav Walia
>9899022201
>
>On Tue, 18 Jan 17:26:43 0530 [email protected] wrote
>Hi,
>
>I have sent you two emails at [email protected] for offline purchase i did and details mentioned as under. I am surprised that even after writing in my second email that atleast reply if you have received the email i have not got any responce. BRAVO for the great customer services. I was looking for a reply on my below email and would expect someone to reply or if your company policy is to ignore emails please confirm in writing as well.
>
>Gaurav Walia
>09899022201
>
>On Sun, 16 Jan 14:22:40 0530 [email protected] wrote
>Hi,
>
>Please confirm receipt of earlier email.
>Gaurav Walia
>9899022201
>
>On Fri, 14 Jan 15:01:15 0530 [email protected] wrote
>
Hi,
>
>I had recently purchased a dimond ring on 7th Jan and Couldnot take a delivery uptill today as the ring was supposed to be modified to size. However we were not informed about the terms and conditions of exchage etc at the time of sale. The sales man Mr Pankaj Markote confirmed that he had not done so. Also he said that it was customers job to enquire all details before purchase. When she talked to Mr Rajesh Kumar (Area Sales Manager) yesterday he on the contrary said that terms and conditions are on warrenty card and as well as on website so we should have checked it there. I have a few Questions for you.
>1. Warrenty card is handed to a customer after the sale and not before and that too doesnot have detailed terms and conditions.
>2. If we are buying a product of the shelf then there is no question of checking it online. If we need to check it online then the product should be sold online as well.
>3. it is the duty of sales agent to give us all terms and conditions of sales before the actual sale is made and not after.
I find it rather strange for Mr Rajesh to use words life our complaint is "FAKE" what is he trying to say that we are lying.
I had again been to your shoppers stop outlet today and talked to Mr Rajesh over the phone multiple times but once he finally agreed to Refund the entire amount and then he again called back claiming that he had a talk with mumbai office and they cant refund anything. If he doesnot have any authority then he sould not commit refunds. Also i had asked him to give me what ever he is claiming on his letter head which he plainly refused. I will wait for a written responce of the same for 7 days.
Cash Memo No 7449 dated 07.01.2011 (Goods have not been received by us)
Gaurav Walia
>9899022201
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