I AM HAVING AN INSURANCE POLICY ISSUED BY AVIVA LIFE INSURANCE CO. IN JUN. THE ANNUAL PREMIUM FOR THE POLICY WAS RS. 30, 000.00 AND THE LOCK IN PERIOD WAS THREE YEARS. I WAS TOLD BY THE AGENT AT THE TIME OF ISSUANCE OF POLICY THAT THE POLICY CAN BE SURRENDERED AFTER THREE YEARS AND THERE WILL BE NO SURRENDER CHARGES. I WENT TO SURRENDER THE POLICY AT CHANDIGARH BRANCH OFFICE IN 2010 AND I WAS ADVISED TO PAY TWO MORE PREMIUMS TO GET EXEMPTION FROM SURRENDER CHARGES. I HAD PAID TWO MORE PREMIUMS AND I HAD PLANNED MY FUNDS MANAGEMENT ACCORDINGLY. IT WAS SHOCKING FOR ME WHEN MR. NITIN FROM CUSTOMER CARE TOLD ME THAT THERE ARE STILL 6% CHARGES AND THE SURRENDER VALUE OF MY POLICY AS ON 16 JULY IS RS. A, 30, 570.00 AGAINST THE FUND VALUE OF RS. 1, 38, 898.00 AFTER DEDUCTION OF RS. 8, 328.00 AS SURRENDER CHARGES AND IF I PAY ONE MORE PREMIUM, THERE WILL NOT BE ANY SURRENDER CHARGES. I WENT TO PAY THE PREMIUM TODAY I.E. ON 17 JULY AND I WAS GIVEN ANOTHER SHOCK BY MR. SARAVJEET SINGH EMPLOYEE CODE 121615 AT CHANDIGARH OFFICE AS HE STATED THAT THE SURRENDER CHARGES WILL BE CHARGES TILL THE MATURITY OF THE POLICY I.E. TENTH YEAR OF POLICY AND IF YOU ARE NOT SATISFIED YOU CAN LODGE A COMPLAINT AGAINST ME WHICH WILL NOT BE ENTERTAINED AT ALL. I WAS HIGHLY DISAPPOINTED BY THE ATTITUDE AND THE COMMITMENT OF THE STAFF OF AVIVA LIFE INSURANCE CO. LTD. WHICH COMPELLED ME TO COUNCIL MY FRIEND CIRCLE AS WELL AS CUSTOMERS OF MY BANK (AS I AM A BANKER) NOT TO BELIEVE AVIVA STAFF/AGENTS AND NEVER TO INVEST WITH AVIVA LIFE INSURANCE. MY EXPERIENCE WITH YOUR COMPANY WAS THE WORST EXPERIENCE I EVER HAD IN MY LIFE.
ANITA SAINI
POLICY NO. LSP1581986
MOB. NO. 8146722800
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