Dear Sir/Madam
The below mentioned detailed complaint had been sent twice to the customer cell of axis bank ([email protected]) twice (on 17/03 and 21/03) but no reply till date. I am hereby attaching the same complaint copy to your good self. Kindly consider the same and do the needful at the earliest.
"Dear sir/ madam,
This is for your kind information, that myself Dr. Sabyasachi Saha and my wife Dr. Sonali Saha are regular customer of axis bank. we are having our saving account with you (011010100179461) for last ten years as well as other family members. we are happy with your service.
But recently we are very unfortunate to say that we faced a very bad experience from your side. Presently we are staying in Lucknow for our service. Last may-june when we were in kolkata we booked an apartment in Rajat flora, Narendrapur and subsequently approached your office for home loan. Concerned person was MR. RANAJIT BASAK (Sr team leader- Home loan, mobile number- 9830812430 A.J.C bose road office, near Exide, Kolkata). We completed all our formalities, paper work and gave a cheque of Rs 5000/- dated 03/06 to Axis bank LTD. Cheque number 759983, from my account mentioned above. It was debited from my account on 15/09.By that time veification from Axis bank, Hazratganj, Lucknow office was over and we were informed by MR. Basak over phone that our loan was sanctioned and every thing was perfect. Recently i recieved second demand notice from Rajat flora group and subsequently informed Mr. Basak. But now very
unfortunately he said that our whole file is misplaced from the office and we have to undergo resanctioning process. He immediately send me all necessary forms through courior and again asking loan processing money. No prior intimation was given to me.
This experience we never expected from your such esteemed office. Please look into the matter. Awaiting for prompt reply. "
Dr. Sabyasachi Saha
Dr. Sonali Saha
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