Sir, I am S.Geetha
Sub: Requisition for Refund of Initial processing fee – Reg.
Ref: Loan Application Agreement No.403CSH00117953
With reference to the above, I wish to bring the following matter for your kind perusal and immediate action:
Sir, I am an existing customer of your esteemed organization since I had availed a Housing Loan from “India Bulls housing finance Ltd” and the Loan has been serviced promptly and continuously without any irregularity, all the EMIs were paid upto date.
One day your company’s Asst. Manager (Mrs. Jamila Annadurai – 98849 32211) approached and asked us to avail Loan from “Bajaj Finserv” . She told that she want’s to take over the above existing loan of “India Bulls” at an attractive terms of Interest, since the rate of Interest of your company is lower than the India Bulls, we also accepted for the same. The Regional Manager Mr. Saral Sharma (Cell no.99400 37721) and Area sales Manager Mrs. Carolina Mathew (93817 08340) after being visited to our premises they sanctioned the Loan. However they asked me to pay a Processing fee of Rs.1, 20, 000 and other charges of Rs.2, 999/- upfront, but I requested them to adjust these charges against the loan amount to be sanctioned to Me, since they have not accepted for this I have paid the above charges prior to the date of disbursement of the Loan itself.
Sir, at the same time “India Bulls” also wants to charge us with 3, 35, 000/-towards foreclosure charges on the above loan which seems to be so huge amount for me. Due to this reason we do not want to close the India Bulls loan, and the same has been informed to your Managers; then they promised us to refund the processing fee of Rs.1, 20, 000/-collected from me earlier. This seems to be atrocious that, without availing any loan charging a honest customer with huge amount of fee for nothing. Sir, none of the above managers are now not properly responding to our calls, the processing fee also not yet refunded. This issue is going on since February.
In this regard I request your good selves to kindly look into the matter and refund the processing fee amount of Rs.1, 20, 000/- at the earliest, this would help me a lot in managing my financial crunch.
Kindly do the needful
Thanking you.
Yours Truly
Mrs. Geetha. S
W/o.R.P.Srinivasn
98409 86179
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