Dear Sir,
I have a Saving Bank Account No. 14630100001048 with Bank of Baroda Udyog Bhawan Branch, Tilak Marg, C-Scheme, Jaipur.
On dated 19th Aug. I use Bank of Baroda ATM at M.I. Road and request for withdrawl of Rs.3000/- but niether money has been com out from machine nor print the statement. After again I request for withdrawl for Rs.10, 000/- the money has been come out but no staement come out. I have doubt so next day i.e.20th Aug., 09, I checked with Branch then I found that Rs.3000/- also debited to my Account which I have not received that money from ATM. I complaint to the Branch in written on 20th day of Aug., 09.
After so many time has been passed but I have not received any reply from Bank. Thereafter the Bank officer also transfered to another branch, I approach to the new officer Mr. Khanna but he refused that he do not have any records of as such complaints then I again give the copy of complaint to Mr. Khanna on 5th Jan.. Now more then months to the fresh complaint and almost seven months have been passed but still I have not received any reply.
I have read that there is a RBI circular ragrding the ATM complaints if the ATM complaints like Cash debited in Account and not credited in account within the 3 days of complaint there is provision of Rs.100/- per day would be given to the Account Holder as a compensation.
Please guide what can I do or whom to I contact in RBI, Please let me Know.
I can't believe that Bank like yourself can't have unattemped so long.
Hope for the solution,
With warm regards,
Ram Kishore Sharma
# 41, Ganga Sagar Colony,
Agra Road, Jaipur
Mobile No. 94131 57633
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