Bank of Baroda
Harrasement

I am having a locker in your Gulabhagh, Dist Purnia branch. Whis is being hired by myself and my mother Kaushlaya Devi Saraf, who expired on January.

Apprantely i approached the bank sometime in February to close the said locker and reissue the same to me jointly with my sister in law.

I had written an application which was not accepted by your branch then they said the list of documents required, when the same had been furnished they refuse to accept the same. the manager sent us to some other person and he sents us to some other. When enquired with manager he said that he is unable to process the same because he is not at all aware of the process of the lockers operations. He called us to the branch almost 10 times and every time he have one or other excuse ready.

I even requested the branch that i wish to surrender the same even though they were not ready to do the same.

In the branch i had met few other customers who had some or other complains regarding the staffs.

Sir, I request you to kindly look into the matter at the earliest, and a proper action should be taken so that in may not be repeated in the future. and proper training should be given to Officers before posting them to the branch, It really hurts the reputation of the Bank as whole.

Namrata Agarwal