I had made an ATM transaction of Rs. 15000/-on 15.10.2010 early in the morning from the ATM installed at your branch premises but I got only Rs. 9000/- and rest of Rs. 6000/- left within the ATM machine. I immediately dialed the DEBIT CARD customer care (1800220 400/022-22884902). At the same time, Bank officials informed me to contact them after 10 am for part payment complaints. Then at sharp 10 am, I had contacted the branch in this regard, the complaint form was given to me and I filled that form and deposited in the branch immediately.
On my next visit in December first week to my hometown Lucknow, I had contacted to my branch and given them a written application for the refund of part payment amount. I had been continuously checking my account for the refund and even once I contacted the head office branch situated near to my office at Parliament Street, New Delhi. They also suggested me to take this matter with my branch in Lucknow. Therefore, I again visited to Lucknow on 21.11.2010 and met with the Manager of BOB, Thakur Ganj, Lucknow for knowing the exact status of my refund. There Mr. Mehra told me that Head Office, Mumbai had given instruction about the full payment of that transaction and they suggested taking this matter with Patparganj branch.
then i emailed my complain to regional managers of delhi and uttar pradesh alongwith a copy to General Manager of BOB, Mumbai in the month of January.
but till date no response came.
i will take this case very soon to banking ombudsman and if not solved then also try in Lok Sabha Questions.
kamal kumar chaurasia
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