SIR.
ALL BANKS HAVE RESORTED TO CORE BANKING SOLUTION WITH INTENTION TO EXTEND FAST, HASSELE FREE, L SERVICES TO CUSTOMERS. HOWEVER IT IS SHOCKING THAT ONLY ACCOUNT HOLDERS ARE PERMITTED TO WITHDRAW CASH FROM OTHER BRANCH OF A SAME BANK, THAT TOO WITH CERTAIN LIMIT. WHERE AS CASH DEPOSIT IS BEING ALLOWED EVEN BY THIRD PARTY FROM OTHER BRANCH OF SAME BANK. WHERE IS LOGIC, JUSTICE?
SENIOR CITIZENS ARE NOT BEING OFFERED CONCESSIONAL RATE OF INTEREST ON SAVINGS & TERM DEPOSIT BELOW 6 MONTH PERIOD.INCOMETAX, INDIAN RAILWAYS, STATE TRANSPORT HAVE OFFERED CONCESSIONS TO SENIORS.
BANKS ARE EARNING HUGE PROFIT ON LOW COST DEPOSITS, HOWEVER IT IS PAINFUL THAT BANKS DO NOT OFFERE REASONABLE RATE OF INTEREST ON SAVINGS DEPOSITS, DO NOT PAY INTEREST TO CURRENT DEPOSITORS BUT LEVY SERVICE CHARGES.
WHEN RESERVE BANK INCREASE REPO /REVERSEREPO RATE, BAKS ARE RAISING INTEREST RATE ON ADVANCES /LOANS, HOWEVER INTEREST RATE ON SAVINGS DEPOSITS REMAINS UNCHANGED.THIS SPEAKS AVBOUT SELFISH MOTIVE OF BANKS, EXPLOITATION OF CUSTOMERS.
EVEN INSURANCE COVER OF DICGC IS NOT INCREASED AFTER 1993.
BANKS GIVE HUGE PUBLICITY TO ATTRACT 'DIAMOND CUSTOMERS'
BUT DO NOT CARE TO PROTECT CUSTOMERS INTEREST.
PRIVATE BANKS HAVE RAISED WITHDRAWAL LIMIT FROM THEIR ATMs,
EVEN ADDITIONAL ATMs ARE INSTALLED SO CUSTOMERS CAN WITHDRAW CASH, HOWEVER NATIONALISED BANKS HAVE IGNORED CUSTOMERS REQUEST ON THIS SUBJECT.
FAKE NOTES RECEIVED FROM ATMs, IS NOT BEING EXCHANGED BY BANKS. EVEN FAKE NOTE RECEIVED FROM CASH COUNTER IS NOT BEING EXCHANGED ONCE CUSTOMER LEAVES COUNTER. IF CUSTTOMER STARTS COUNTING NOTES ON COUNTER PLEASE IMAGINE WHERE QUE SHALL END?
CRORES OF RUPPEES ARE LYING IDLE IN DECEAED ACCOUNTS WITHOUT NOMINATION, NOBANKS HAVE CARED TO CONTACT FAMILY MEMBERS OF DECEASED CUSTOMER, IS THIS CUSTOMER SERVICE?
THESE ISSUES ARE PENDING SINCE LONG. BANKS HAVE FAILED TO PERFORM THEIR SOCIAL OBLLIGATIONS.
C/33 PARVATI MANSION
JAGDIP.H.VAISHNAV
D.B.MARG. RETIRED MANAGER -
BANK OF INDIA
MUMBAI - 400007
TEL NO -23073612
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