Dear Sir,
This is Chandrakant Shukla & I was having Barclays Bank Credit Card No. 4339481662725445. In Jan I came to know throgh their call centre executive that my credit card was misused by some one unauthorisedly. I reported this to Barclays Bank immediately & was assured by them that they will look into the matter & revert. But even till today, inspite of my several follow ups the issue remain un resolved & I am being harrased by the bank for the payment of amount, which I have not used. My Submissions & concerns & requests are as below:
1) The last transaction which I made on my card is on 30th of Dcember 2007 for Rs. - from Vijay Automobile, Gandhinagar - Gujrat
2) As per the details provided by their call centre Executive Ms. Miyanta is that from 2nd Jan till 11th Jan there has been around 25 unauthorised transactions has happen.
3) Most of these transactions are for online air tickets through Yatra/makemytrip/Spice/Air Deccan etc.
4) I'm strongly disowning these transaction as neither I have done these transactions nor given my card to any person to do these
transactions.
5) I wrote several mails, made several calls to the bank & no satisfactory actions were taken till this date.
6) After my several regrous follow ups The Barclays bank reversed approximately 18-20 transactions & still 5-6 transactions were kep pending for the reasons best known to them.
7) Now for these remaining transactions, accumulated charges are approximately 60-70K & they are following up with me for the payments.
8) I have already filed complaint with Gandhinagar police station & send dispute letter to Barclays bank as suggested by them.
8) They have also referred my name to CIBIL & thereby putting my financial & social reputation at stake for none of my faults.
I have made all possible attempts to contact them to resolve the matter, but even after 3 yrs of the reporting the matter they are still not resolving the issue & harrassing me for the payments.
As a final resort, I'm referring the matter to you for addressal at the earliest.
Warm Regards,
Chandrakant Shukla
House No. 3, Urja Banglows
New C.G. Road, Chandkheda, Ahmedabad
Mobile: 9998865444
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