I am the most impacted customer of Birla Sun Life, Insurance. I hope others do not get this impact.
The details of Policy -
Policy Number - 004009758
My queries and escalations against Angel Financial Advisors Pvt Ltd -
1. As per policy statement, my policy premium is Rs. 20, 009.56/- per year (that means Rs. 5, 002.40/- per quarter).
Initial amount charged from me is Rs. 6, 000/- assuring me my policy premium is Rs. 24, 000/- per year (that means Rs. 6, 000/- per quarter)
*****HUGE MISMATCH IN COMMITMENTS*****
2. When I was informed the features about policy, it was said (rather I would say I was fooled) me that I will have to pay premium of Rs 24000/- for next 5 years. Then after 5 years I will receive an ASSURED amount of Rs. 2, 64, 000/- with an assurance which would be provided as a part of policy statement. I did not see that assurance letter in letter sent by Birla Sun Life.
When contacted customer care, I found the details provided were totally wrong.
Also it was informed that I can keep minimum amount of Rs 24, 000/- in my policy and can withdraw rest amount after 3 years to keep my life insurance for next 30 years.
This part is not mentioned in the policy details. Now I feel, I was FOOLED by Angle Financial Services.
3. It was informed me that the life insurance cover is for next 30 years and that is Rs 15, 00, 000/-. But policy statement says Basic Sum Assured as Rs 4, 37, 000/- and Enhanced Sum Assured as 5, 10, 000/-.
What is the final figure? Is it Rs 15, 00, 000/- or is it either Basic Sum Assured as Rs 4, 37, 000/- or is it Enhanced Sum Assured as 5, 10, 000/- or is it both Basic Sum Assured and Enhanced Sum Assured as (4, 37, 000 5, 10, 000 = Rs 9, 47, 000/-)
I am not sure why there is so much of difference is what was assured and what is mentioned in policy statement.
4. It was informed me that I can contact the person who provided me the details i.e. Yogesh Surve anytime on the mobile number provided by him (9833436570). But I could not reach that fellow. He is not picking up my call or ignoring me, I am not sure.
He had given me his employee number of Birla Sunlife Insurance Company as 502173. Now I doubt if this fellow is from Birla Sunlife Insurance Company only.
I was totally cheated by Angel Financial Advisors Pvt Ltd. and now I do not have option but to wait and keep investing in the plan for which I am not going to get committed benefits.
Also I do not get any support from Angel Financial Advisors Pvt Ltd. for getting my queries resolved.
I hope you understand and take immediate action on my concerns. The worst of all the insurance companies I feel.
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