Please help to resolve this problem which I am facing from Birla Sun life
This is the whole story
On date 7/9 or 8/9 myself and my friend Andeep went to Birla Sun Life Guwahati office, I ask them I want to surrender my policy no (1194379) and then they told me your 3 year completing on date 19/9 then I again ask them can I fill up my policy surrender form in advance they told me yes but we process your request after 19/9 then I sad its ok and I fill up the form.
Then after 8 to 9 days I got a call from Birla Sun life costumer care and they ask me sir we received your policy surrender from did you want to surrender your policy I sad yes I want to surrender then he told me sir don’t surrender your policy now I asked why he told me sir you just completed your 3 years after 3 years we didn’t charge for any fund management and for any purpose your money will grow very fast I ask him tell me one thing is there any deduction if I surrender my policy now I ask him 2 times then he told me no sir you completed your 3 year in this policy after 3 year there is no deduction and your current total fund value is 204000/- Rs and you will get all 204000/- Rs. after that only I conform him ok only if there is no deduction then I want to surrender.
After 15 days I call costumer care and ask them what is the states of my money when I got my money they said sir our server is very slow please call after some time then after 1 or 2 days I again call and ask the same they said sir your request is under process you will get very soon I just ask them what is the amount I am getting they told me sir you getting approx.157000/- Rs I ask her I am getting 157000/-Rs only why? she told me sir you fill up your surrender form on date8/9 11 days before competing 3 year that’s why we deducted 47000 and some Rs from fund value I ask her I gat a call from costumer care and he told me sir there is no deduction if you surrender your policy now after that only I surrender my policy she forward my call to her senior boss and they just told me sir we will look in to this mater and I told him I know when every costumer care call any one the always record the conversation if I am lying you can check your records and hear what I talk with costumer care.
I have some points
1. No body told me any think about Deduction I don’t know why?
I don’t think I did any mistake.
2. I didn’t giving any body name because it’s not about any particular parson its all
about Birla Sun Life reputation.
Every body misguide me and give me wrong information after this experience it’s very hard to trust Birla Sun Life in further in my life
NOTE:-
Because of this i am very much mentally disturb
I request BIRLA SUN LIFE CO please don’t force me to go for consumer court for justice
I hope this problem will resolve ASAP
CHANDAN MISHRA
MY PHONE NUMBER 9957100339
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