Dear Sir/Madam,
This is to bring to your notice the repeated mismanagement of courier items by the local bluedart service providers at my address. I am an existing customer of Axis bank ltd. The bank had couriered a cheque and then the details of internet banking process at my address. None of them have reached me. After enquiries at the Axis Bank Golpark Branch I have come to know that the items have been returned to the bank. However I have no clue as to when the courier service had called at my residence since each time they have not bothered to put in the mandatory "Bluedart Called" notice/information to let us know that we had missed a courier. We didnt even know about the courier gone missing till we called the bank. As is evident this has not happened once but twice in succession.
During this course I have received my cheque book and details of the new account delivered by bluedart. However this time the delivery man had left the documents with the security of the complex and the counterfoil as such definitely does not have our signatures on it.
This has happened several times in the past also with the delivery man calling only once and then returning valuable documents, not calling at all etc. There had also been an event when I was forced to take leave in order to receive the bluedart courier since the local branch had diligently refused to deliver at a convenient time inspite of several requests. I work at a city hospital and as such do not have the liberty to take leave whenever we are unfortunate enough to have some item delivered by bluedart.
The local bluedart service providers are unscrupulous, completely unreliable and prone to misbehavior to say the least. So much so that we have since long stopped using the courier service ourselves. But unfortunately Axis bank seems to rely on the very unreliable services still much to our woes.
I request you to look into the matter seriously. If requierd you may check up the details of the issue with the concerned Bank branch directly since I have also lodged a formal complaint there.
Dr Barsha Sen
Flat 1B, Block 5, Deeshari 1,
1112 Kalikapur,
Kolkata -700099
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