My number is 919471172818. I have BSNL prepaid service and on 17th march received a message from 56363, saying tht "Thankyou for subscribing a pack. U have been charged Rs. 8/- per week." The pack does not mention's which service has been activated, neither I am receiving any message for this pack. I filed a complaint regarding this matter to Customer care, but got surprised to know that Customer care itself does not know which service has been activated, just they are saying any Automatic sevice would have been activated. What is this going on..? Customer has not activated and it got activated itself.i have already lost 12 rupees for it (2 2 rs for unsubscribing this pack), but the error message shows "this service is unavailaible". i have never subscribed for the service and i also donot get any service for Rs 8. it is irresponsible of BSNL to allow such kind of theft.
considering the amount of customers who have been wronged..there can be lacs of rupees stolen frm people collectively.
I would like to get the reason for this security breach and there is no way to recover my money but, it should not happen to others! hope for early help, as I will be in total loss.
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