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From: Hemanth Palli
Date: Tue, Jun 26 at 10:19 PM
Subject:
To: [email protected]
Dear Sir,
I have been using BSNL broadband for the past 1 years. My BSNL landline number is 8676-235966. Till now i was happy with the billing of BSNL. But from 2 months i saw that an additional amount of Rs.149/- has been charged against MoD (Music on Demand). When enquired at exhange, they said its from bsnl.hungama.com. I am tottaly not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didnt get the activation details for the said servvice.
I really dont know why i am suppose to pay for something which i havent subscribed.
For the past 2 months, i am trying to escalate the issue with [email protected], but i am not getting a proper reply from them.
It would be really appreciated if you can take an action on this, as i feel it really humialing (as Rs 149 makes bigger amt). It really kills the reputation of BSNL.
I am not getting a proper respose from hungama & BSNL, Hence i have decided to move this to consumer court and fight against this cheating.
I want my all money back & want to sorted out without such hassled. I request you to intervene and guide my request to aprropriate actions.
thanks & regards
hemanth kumar.p
mobile no:8686011845
vuyyuru 521 165
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