Bsnl online portal top up
Top-up of Rs 220 not materialised

I purchased a top up of Rs 220/- from bsnl portal. This online transaction occurs via Billdesk payment gateway. The amount is debited from my sbi a/c but not credited to my mobile balance a/c

the Transaction reciept no of the bsnl portal &transaction ID 17102011 02782 and reciept No. 888 902 481 29,

Billdesk replies of my Emailed query is as follows.

"'The below mentioned payment has been successfully processed from our end through transaction reference number MSPG1007209111 on 17.10.11"(sent to me on 25. oct.2011)

Bsnl SMS reply on 20.10.2011 of the complain (Docket No. J17WB1069491, booked on 17.10.2011)

"" transaction TXT1710201102782 mobile No 94744821** amount Rs 220 /- IS MARKED, WiLL be refunded to your bank a/c"

Till 28.10. no such refund is found on my bank a/c. pliz, help me.