Canara Bank
Cash withdrawl by someone after afailed transaction

Sir,

I (mr ajay verma) made a transaction from canara bank ATM (ranjit avenue branch) on 28/2 at around 2PM from my kotak bank sb account, but the transaction failed. After I left the ATM, I recieved a message that Rs 5000/- has been debited from my sb account from the same ATM.I went back to the ATM immediately just to find a reciept in the machine with my account no and money debited from my account. According to RBI guidelines dated 8 august, Economic times, for every transaction, a person will need to put a pin code. But in this case transaction took place after a failed transaction without putting the pin again. Kindly sort the matter please.

Ajay Verma

[email protected]

8427489458