Sir,
Most respectfully, I, Bhaskar Das an account holder of Canara Bank, Hans Raj College Branch, Malka Ganj, (account no- 2848108012199) as well as a final year student of Hans Raj College bring to your notice an utter negligence of an employee - Mr. Satish Kumar Jindal, in the above mentioned branch while last 30th April, I was asking him for making a Demand Draft (DD). As I was appearing in my final year examination, so I could not make the DD in between my examination. But the very day when my examination was over, I went to bank for the DD. The DD was very important for someone to appear in a B-School interview. Mr. Jindal without checking the filled form gave me the stamped piece and asked me to collect the draft by 4 pm. He specifically asked me to write my contact number on the form, and I did accordingly. But when I went to get the DD, Mr. Jindal surprisingly told me that he could not make the DD as that was payable at a SBI main branch. To hide his carelessness he told me that I should know the rules of the banks. I agree that as an Under Graduate student I should know some rules. But it is not possible to a common consumer to know each and every Banking rule.
I want to focus some points against Mr. Jindal, which I could not understand:
1) When I submitted the form for DD, as a responsible person Mr Jindal should have checked it. Without checking the form there is no point to ask me to get the DD, by giving the stamped piece. I think that was supposed to be a duty of a responsible employee.
2) According to a banking rule Mr Jindal, insisted me firmly to put my contact number in the form. Which I did. I do not understand why the number was taken. It should not be taken only for the Bank’s security. It should be used for a consumer’s convenient also. I think, as my no. was written on the form I could have been informed so that I can get a DD from another branch.
3) The DD was very important for a B-School interview. It was a question of someone’s career. You can understand the situation of a student who was to go for an interview by 1st of May in the morning, was informed by 4 pm on 30th April that he cannot get his DD. Mr. Jindal has no moral right to play with someone’s career.
4) I do not understand why I was asked to get the DD around 4pm. As the banking time is till 3.30 pm. Mr. Jindal did not leave any other option to get a DD from another branch or bank. Because, as you know all the banks close by 4pm.
I was very disappointed because of Mr. Jindal’s activity as well as his with behavior. As an account holder of that Bank I want to bring to your notice the above matter. I will be waiting for your further response.
Thanking you.
Yours,
Witness of the matter Bhaskar Das
Vishal Kumar Account no.-2848108012199
Final Year Student Final year student
Hans Raj College Hans Raj College
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