Respected Sir/Mam
I virat gupta am a account holder of your bank branch Bhadohi (pin code 221401) viz account number 303702011403897 lost my debit cum ATM card on January 16 and reported loss and requested to block the card on the same day. A new card was issued to me on January 22 and I was assured that the old card had been blocked. To my amazement, I came to know on March 29, that three transactions worth Rs. 17, 000/- had been made using my old card on March 27. Also, I had complained regarding this to the local bank authority that is the Manager of that particular branch. Nothing happened and no heed was paid to my complaint. I want to bring it to your notice that I am a since customer and my entire family holds accounts in your bank since ages. This kind of fraud and unorgainsed response hurts us badly both emotionally and financially. I request you to kindly look into the matter as soon as possible and take proper action. Also please update me on the same. I shall be obliged to you for this. Thank you.
With due regards,
Virat Gupta
P.S. Details of loss and transactions after loss reported:
Card Lost on: January 16
New card issuse on January22
New card activated on January 27
First transaction of use of card worth Rs 615/- on January 18
Pin changed on March 26
Withdrawals worth Rs 17000/- in three transaction (Rs 4500 Rs 4500 Rs 8000 respectively) on March 28.
My Account no 303702011403897
New/Present card no 4213683037017041
Card form which withdrawl is showing is 4213683037005.
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