Ihave two credit cards from Citibank under usince September. My credit limits were raised four times after RBI intervention from Rs 55000 to Rs 188000. Due to unavoidable reasons, I was unable to make minimum payments between July Octpber 2008. Their collection calls continued during this duration and stopped when I made a one-time payment of Rs 111000 on 30 Oct. However, in Feb they reduced my credit limit and confirmed having reported the same to CIBIL. Now since last two months I have not received my statements like many times in the past.
Due to non-disclosure of their staff, I am unable to get any response /understanding as to why my rating was lowered due to four months' bad performance. I have now used up limits as indformed by them earlier today vide a phone call from their Gurgaon office's number 0124-3390600.
They are also sending me promotional emails inspite of having confirmed in 2006 against doing so. Additionally, they have also declined me a Jet Priviledge Credit Card due to "our policy of not issuing more than two credit card accounts to one person". (For this fact, I don't have any written communication - justsome telephonic calls made to their customer service number 0124-2542484).
Please advse what to do.
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