Dear Sir,
MY CREDIT CARD NUMBER IS 4386280007761772
For the month of 13/08 to 12/09 I received a bill from Citibank (credit card) for which I was charged CPP ASSISTENCE & TRANSACTION FEES of Rs (1145 99).
I was been told that I wont be charged for the CPP assistance but still I was charged.
So I told Citi Bank that I was been told that it was for free & so I won’t pay the bill.
As a result they told me that the bill would be revised and I want be charged for anything.
My complaint number for this complaint ws-01111643089998
On 13/09/11- 12/10 I again received the Citi Bank credit card statement on which my CPP assistance was not reversed but instead I was charged with more late payment fees interest on late payment fees (300 38) making my bill of Rs1626.57.I again made a complaint on which I was assured that in the next bill everything will be reversed and I need not pay a single Rupee
My complaint number for this complaint was 211020111503555827
On 13/10/11- 13/11 I received another Citi Bank statement on which some amount of my CPP assistance was reversed and my late payment fees was reversed but again I was charged with new late payment fees .when I again called up I was been told that you again need not pay anything right now and your matter will be taken up, & all your calls will be checked & if we were been told that CPP assistance was free than you wont be charged anything .(I WAS BEEN TOLD THAT A PERSON FROM CITI BANK WILL INFORM ME)
My complaint number for this was -6906
On 14/11/11- 12/12 I again received Citi Bank card statement on which I was again charged late payment fees interest making my total amount due of Rs1433.21/-.i again made a complaint on which I was been told that by 21/12 they would let me know the status whether I had to pay or not.
As I did not receive a call on 21/12 I again called on 23/12 on which I was told by 25/12 the will let me know whether I have to pay or not.
My complaint number for this complaint was 3574
Than suddenly on 12/1 I got a call from Citi Bank that I will have to pay the amount & more late payment fees will be charged to you As a result I asked them to cancelled my Citibank card as a result they gave my cancellation number which is 318458 .when I asked whether I could here the tape they said it is not possible.
My only problem is that
1. if I was to pay part payment on my CPP assistance why was I not told on my first complaint and was told on my third complaint
2. why I should pay late payment fees & interest there on as I was been told that I will get a reply in two days, which they failed to do so. Clearly a mistake on their part
3. when asked to listen to the tapes why was I denied as clear violation of right to information act
We are making a payment only that no further late payment fees and interest is charged to me
I am writing this letter in confidence that some action will be taken against such injustice and I will be re-imburse for the extra amount paid by me
Atul. P.Shah
9820151797 / 9833151797
[email protected]
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