Dated : 25th Jan
Nodal Officer
Citi Bank - India
Sub: Fraud Activity done by Citi Bank in my Suvidha Premium Account No.:542xxxxxxx222
Dear Nodal Officer,
I am holding Premium Suvidha Account with you and mu account details are as follows
Name: Dinesh Gupta
Suvidha Premium Account No.:542xxxxxxx222
This mail is regarding some fraud activity done by Citi Bank and for that I am going to file FIR Against Citi Bank and writing to RBI and will going to file a case with consumer court, by this way Citi bank is using their customers money.
This email I am writing as i have proper evidence that Citibank did some fraud activity with my account and used my money too because of that I was unable to use my own money for some special purpose.
1. On 4th Jan I got email from Citi Bank stating:-
• As on 03-JAN, balance in your A/C No. XXXXXX0222 is Rs 312147.63. You can withdraw upto Rs 312147.63.
According to this statement on 4th Jan i can withdraw Rs 312147.63. from my account
2. On 5th Jan I got my account statement by email where my balance was:-
• In statement CLOSING BALANCE was INR 444511.62 which is including the US$2500 and INR amount of this will come to my account if Citi Bank get payment of this US$2500 physically.
3. On 8th Jan I got email from Citi Bank stating:-
• As on 07-JAN, balance in your A/C No. XXXXXX0222 is Rs 312147.63. You can withdraw upto Rs 312147.63.
It means the Cheque of US$2500 was not cleared and because of that my statement dated 4th Jan was showing balance... and final withdraw is Rs 312147.63.
4. On 15th Jan I got email from Citi Bank stating:-
• As on 14-JAN, balance in your A/C No. XXXXXX0222 is Rs 312147.63. You can withdraw upto Rs 312147.63.
5. On 18th Jan I got email from Citi Bank stating:-
• As on 17-JAN, balance in your A/C No. XXXXXX0222 is Rs 690473.1. You can withdraw upto Rs 311798.1.
Here i can see that I can withdraw Rs. 311798.10 from my account. but the amount 690473.1 is showing because of 3 cheque deposited, but actual withdrawal balance is Rs 311798.1.
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6. On 21th Jan I got email from Citi Bank stating:-
• As on 20-JAN, balance in your A/C No. XXXXXX0222 is Rs 478023.1. You can withdraw upto Rs 99348.1.
Here I am shocked to see the total actual withdrawal balance Rs 99348.1. As my Rs. 212450 missing from my account.
Just to understand this I called toll free number and spoke to Ms. Shriuti who told me this is the actual balance Rs 99348.1 i have in my account and this is because of 3 x $2500 cheque deposited. I tried to explain her that see 18th Jan message where after depositing 3 cheque bank saying " As on 17-JAN, balance in your A/C No. XXXXXX0222 is Rs 690473.1. You can withdraw upto Rs 311798.1" which means on 17th I can withdraw Rs. 311798.1, so where is my Rs. 40, 000 which was deposited on 19th Jan in Nehru Place branch and on 20th I got sms that my total withdrawal balance is 351798.1. she was failed to make me understand, I know she know where is the mistake in total.
After this I visit Nehru Place brand met Mr. Anshul who asked me i must take a statement first to understand that there is no error in this when I make his understand about problem, he asked me to meet Mr. Rakesh in Nerhru place branch. This person understood all and said give me some time to understand about this and to make a complaint about this mistake.
I want to take a legal action against bank as this is big mistake bank did, even after having sufficient money in my account i was not be able to use it. And I want to understand why Mr. Anushul in Nehru place branch and, Ms. Shruti was trying that nothing is wrong in my account and balance, whereas Mr. Rakesh in same branch Nerhru place brand understood my problem and told me it balance will come for sure in my account on 24th Jan eveninng.
I am going to give this matter in media as also to RBI too, I am sure this way Citi bank must be using customers money for their own use.
Mr. Rakesh from Nehru Place branch promised me that he will surely escalate this problem with concerned department and will surely give me reply about this personally too.
Regards
Dnesh
G.M.- Sourcing
SWISS MILITARY LIFESTYLE PRODUCTS PVT. LTD.
W-39, Okhla Ind. Area, Phase-II, New Delhi -110020
Tel: 91-11-26389768, Fax: 91-11-26389766
Mobile: 91-8527377077
C.C.:
1) Citibank N.A., Ground, Nehru Place, New Delhi. Fax: 011-26227270 - Kind Attn: Mr. Rakesh / Mr. Anushul
2) Citibank N.A., 124, Connaught Circus Fax: 011-23325638 - Manager Customer Relation
3) Citibank N.A., 163, Anna Salai, Chennai - 600 002, Fax: 044 2852 0644
All Relevant Proof enclosed showing all details mentioned in this email.
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