Dear Sir,
I was a customer of Citibank holding a Credit Card no. 5546 1996 3067 6005. In my card was fraudulently used for which I made a complain to Citibank and asked them to cancel my card. The customer care people confirmed that the services to this card have been cancelled. Yet I kept on receiving bills.
Citibank recovery agents came to my house and asked for a minimum due payment and assured me that by doing so my name would not come in the black list and the investigation will continue. After 15 days I got a call back and my name was black listed. Nobody from Citibank wants to help me nor do they assist me in settling the matter.
I cannot pay the entire amount for the card which was fraudulently used. Because of their negligence and zero investigation, my name is black listed. Due to which I cannot apply for a loan.
If you check my credit history, I have a very clean record. I also have a HDFC bank platinum credit card with not a single payment over due. I also had a Citibank personal loan which i repaid on time.
Please help resolve this matter at the earliest as I require to take a loan.
Regards,
Shibani
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