I am holding Citibank credit card bearing number 5520 9390 1423 8017 and used the same for online payment of property tax on my residential plot to Bangalore Development Agency Bangalore on 13.04.2012. Amount remitted to Bangalore Development Authority through Corporation Bank Kumara Krupa Bangalore branch is Rs 2, 475.00
But the Citibank has charged me two times the amount for the same date and under same Ref No. which is not in order. My repeated requests for lodging a complaint with the Member Establishment Bank i.e., Corporation Bank Bangalore branch through Citibank was not considered by the Phone Banking Officers of Citibank. They have not guided me properly and not furnished me the address of Corporation bank branch to whom they have made the payment.
Their non cooperation either to lodge a complaint with the Member Establishment Bank or to furnish me the details of payment made by them has resulted in loss of finance as well as Mental tension and agony. The very casual approach and apathy to know the affected customer's mind has given me an idea that my funds would not be safeguarded by Citibank. I am unable to believe that such casual approach towards customer's concern is a matter of grave concern that to they should have taken into account a long time association with Citibank for over 17 years with them as a Credit card holder. Where the quality of service has gone? Or whether Citibank has got lot of customers whose complaints they are unable to cope with them.?
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