Citibank has been very sly on the home loan they sold us. The loan was on fixed interest scheme, but the Citibank authorities have cancelled 'fixed' on the application and terms and conditions document and have been charging floating interest rates. As a result, the EMI amount keeps changing every month. Citibank officials refuse to acknowledge, admit or even given in writing whether the home loan is on fixed or floating rate.
For the longest time, they refused to explain why this was the case. Also they never sent periodic statements on payments made/received, balance, etc. After very many calls and letters and reminders have they started sending loan statements.
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