Ckpl
Harressment by branch head karnal for home loan

DEAR SIR/MADAM,

SUB: THIS IS REGARDING SETTLEMENT OF HOME LOAN A/C NO.LBKNL00001465889

AS PER YOUR INSTRUCTION I VISITED YOUR KARNAL BRANCH ON 23/03/10 AND ONE

MR.JITENDRA SHUKLA AT YOUR KARNAL BRANCH GAVE ME PHONE NO. OF MR.MANDEEP

WHO IS SUPPOSED TO LOOK AFTER SETTLEMENT CASES AND IS

THE BRANCH HEAD (PANIPAT) AND SURROUNDING AREA. MR JITENDRA TOLD ME THAT

MR.MANDEEP IS HANDLING MY CASE SO I SHOULD CONTACT HIM AND WHEN I CONTACTED

HIM ON PHONE HE STARTED ABUSING ME IN A VERY FILTHY LANGUAGE.I AM VERY

SURPRISED AS HE DID NOT GAVE ME EVEN CHANCE TO EXPLAIN ANYTHING.HE ASKED

ME TO COME AT A CYCLE SHOP AT KARNAL INSTEAD OF BRANCH OFFICE FOR SETTLEMENT.

IS THIS IS THE WAY TO TALK TO YOUR CUSTOMER WHO HAS COME FOR FINAL SETTLEMENT?

I CAME TO KARNAL AS PER YOUR INSTRUCTIONS. I SPENT A CONSIDERABLE AMOUNT OF

MONEY AND TIME TO REACH KARNAL.MY TIME IS ALSO VERY IMPORTANT AND I AM IN REGULAR

CONTACT WITH YOU VIA E-MAIL.I INTEND 100% TO SORT OUT MY LOAN BUT HOW CAN YOUR

EMPLOYEE AT SUCH A SENIOR POST (BRANCH MANAGER PANIPAT) CAN BEHAVE LIKE A THIS?

HE BEHAVED LIKE A GUNDA AND USED A VERY FILTHY AND VULGAR LANGUAGE TO THREATEN

ME.AS YOUR VALUED CUSTOMER I DEMAND A REASONABLE DISCIPLINARY ACTION BEFORE MY

SETTLEMENT OF ACCOUNT.KINDLY LOOK INTO THE MATTER BEFORE YOUR BANK'S 31ST MARCH

CLOSING.AFTER THIS TREATMENT IAM NOT ABLE TO VISIT YOUR KARNAL BRANCH AT ALL.

KINDLY SUGGEST ME ANOTHER OPTION.

REGARDS

SANDESH KUMAR

9326382376