Dear Sir,
It has been more than 3 months and i have been continuously trying to repay the educational loan taken by Dena Bank. The Bank has charged me high interest rate and forced me to put the collaterals as security deposit. I talked to Branch manager but initially he refused to help me in any way, instead he made situation worst by imposing fine on the amount. When I asked him about the fine he told me that its genuine. He never tried to listen me and his way of talking was also not good. He was least bothered about his duties as he was thinking that he is a Govt. employee. I approached to Regional office, Kolkata and to my surprise they even refused to tell me the interest rate and all. After so many calls to RO (regional office) they told me to call HO (Mumbai). I got few information from here and again i approached to Branch office. But to my annoyance the Manager still refused to help me so I told me to talk to his head office. Next day Manager himself called me saying that my fine was cancelled. I asked him about the other issue he again refused. I am trying to approach RO (Kolkata) but I did not get reply from there. The head office officials told me to talk to RO but all in vain.
Now I when I am trying to repay the loan at the earliest the bank is trying to take undue advantage of charging more interest rate. Non of the official except the HO is trying to adress my issue and I am unnecessary bearing the high interest rate. I cant move to Branch office as I am more than 1500 Km from Branch at my job.
Kindly look into the matter and suggest me what step should I take.
Thanks
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